FAQ
Have a question? We’ve answered our most common ones below to make your Kosmi experience as smooth and effortless as possible.
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What materials do you use in your jewellery?
We use high-quality materials like sterling silver and stainless steel, chosen for their durability and clean finish. Each product page includes detailed information, so you know exactly what you’re wearing.
Is your jewellery hypoallergenic?
Yes. All pieces are hypoallergenic and suitable for sensitive skin. We avoid nickel and other common irritants, so you can wear your jewellery comfortably every day.
How do I take care of my jewellery?
Our pieces are designed to be low maintenance, but a little care goes a long way in keeping them looking their best.
Sterling Silver
- Wear it often, as natural oils help slow tarnishing
- Store in a dry place, ideally in a pouch or jewellery box
- Clean with a soft cloth or a silver polishing cloth to restore shine
- For a deeper clean, use warm water with mild soap, then dry thoroughly
- Avoid prolonged exposure to moisture, perfumes, and lotions
Stainless Steel
- Extremely durable and resistant to tarnishing, ideal for everyday wear
- Clean with warm water and mild soap, then dry with a soft cloth
- Safe around water, but drying after contact will keep it looking polished
- Avoid harsh chemicals like chlorine or bleach to maintain the finish
With both materials, gentle handling and occasional cleaning will keep your pieces in rotation and looking fresh.
What’s your return/exchange policy?
For full details, please visit our Returns & Exchanges page.
When will I receive my order?
Orders are processed within 3 to 5 business days. Delivery times vary depending on your location, and tracking details will be provided once your order has been shipped.
How can I get in touch?
For any enquiries, email us at support@kosmi.com.au or visit our Contact page. We aim to respond within 24 to 48 hours.